Terms & Conditions

TERMS & CONDITIONS
All products sold and manufactured by Cougar Race cars are for Off Roads use only. Cougar Race Cars does not accept any responsibility for improper use, alterations and installation of any products purchased from us.

SPECIAL ORDERS
Non stocking items require a special-order request to be made. If the item is paid in full at the tome of purchase, the said item is still subject to any surcharges. It’s the customers responsibility to pay the difference in cist caused by the surcharge. If the difference is not paid, the customer may be subject to a 15% handling fee and the remainder of the original balance will be refunded.

ITEM AVAILABILITY
Cougar Race Cars does not list all available product lines or items, but instead serves as a general guide of available products. Direct contact with us via email, messenger or phone serves as the only way to find the current availability of any products.

PRICING
We make every effort possible to keep our prices current on our website. Pricing on Cougarracecars.com is subject to change at any time without notice. All pricing is listed in New Zealand dollars and includes GST. Dealer enquiries are welcome.

MISPRINTS
Errors on Cougar Race Cars ads and any ads do occur. We make efforts to avoid and correct them when they do occur. Prices, quantities, descriptions and terms listed on Cougracecars.com are considered as advertisements. Any purported purchases made by you through Cougar Race Cars or this website are subject to review and acceptance by Cougar Race Cars

SHIPPING POLICY
Orders are processed Monday through Friday during normal business hours. Domestic NZ orders will be shipped N Z couriers or N Z Post ground. However, 3-day, 2 day and Next Day shipping are available. Freight carriers are available for larger orders, we normally use Aramex/Fastways for wheels and bulky items. Shipping on all orders is to be pre-paid, we do not accept COD (cash on delivery) orders.

International Orders
small items will be shipped by N Z Post or our approved freight company. For large or heavy items, we will use DHL or G T Logistics depending on availability to your country.

For large items you may email us your freight companies dispatch docket to attach to your parcel with clear instruction given on how and where and when their driver picks up goods. Orders placed Monday to Friday will be processed in the next 48 hours. Orders placed on Saturday and Sunday will be processed the next business day. If an order will be delayed or has items that are back ordered, we will do our best to contact you.

CLAIMS
If you received an item that is damaged, defective, missing, wrong item. Or an incorrect quantity then email or call us immediately.

RETURN POLICY
All returned parts may be subject to a 15% handling fee. Any unused merchandise in the original packaging may be returned within 10 days of the original purchase date. There are no returns on any and all special orders, sale items on discount, discontinued items and limited offer items. No returns will be accepted of damaged or used items.